Frequently asked questions

Online — just click one of the booking buttons! You can also book over the phone at 415-997-8522, ext. 2. Have a credit card handy — payment is due at the time of booking.

Each escape room reservation is $425 total (including taxes and fees).

The escape rooms may be enjoyed in any order! The Edison Escape Room is a great option for first time players, but all games have been enjoyed by players of various experience levels.

Each full room reservation accommodates up to the room’s maximum capacity (up to 8 per room) for close to a two hour immersive game experience (including introduction, play time, team photo, etc.).

If you would like to book multiple rooms around the same time, book each room reservation individually from the booking page. Rooms start on a staggered schedule with at least 15 minutes between each room’s start time.

There is only one of each of our escape rooms, totaling 4. The rooms start on a slightly staggered schedule.

No. We only sell full room reservations. All games are private.

No. Each reservation is for one private room of up to 8 players.

The minimum age for all escape rooms is 16 years old. Go to Players under 18 for more info.

If you do not see a specific time slot in our listings, that room has been booked. All available time slots are visible online on the booking page. For times inside the next 18 hours, call us at 415-997-8522.

The Great Houdini, The Roosevelt, The Edison and The Attraction can each accommodate groups of up to 8. You may NOT exceed the maximum limit of 8 players per room.

Groups exceeding the maximum capacity for an individual room should book multiple rooms. Up to 4 escape rooms can be booked around the same time. Groups larger than 32 may need to book additional rooms in different time slots to accommodate the group size. See team building or contact us if you have questions.

Each escape room reservation accommodates up to 8 players max. You may NOT exceed this limit.

No, you cannot exceed the limit of 8 players in The Attraction under any circumstances. You’ll understand once you play! If you have a group of 9–10 you were hoping to squeeze into The Attraction together, you will have to split into 2 groups. Luckily, The Attraction works well with groups of 4–5!

For the escape rooms: players under 18 years old must be accompanied by an active adult chaperone during the escape room. The chaperone will count toward the player total. We encourage all adult chaperones to join in on the fun!

For the escape rooms: the minimum group age for all escape rooms is 16 years old. If you bring a group of players under 18, they must all be at least 16 and include an adult chaperone.

• You are welcome to bring along 1–2 players under 16 if they will be playing with a group of adults. They will count towards your player total.
• Please keep in mind that parts of the Roosevelt Room may not be appropriate for very young children (not due to “adult content” — rather loud noises they might find frightening).
• All players in The Attraction must be at least 13 years old.

The Game Room at Palace Games is a unique event space for groups up to 16. It can be booked for meetings, post-game team debriefs, parties, game nights, meals, and other events! You can book it as part of your escape room experience or for a stand alone event.

The Game Room is not a game, but it is filled with a huge selection of board games!

Please email us at escape@palace-games.com to inquire about the Game Room!

Each 90 minute Game Room time slot is $195 for up to 16 guests.

Please go to the Palace Games entrance — a set of large green doors, located at 3362 Palace Drive (Palace Drive runs around the back / western curve of the Palace). Call the arrival line 415-997-8522 x 1 to be let in. Our entrance is locked at all times. For more info, check out our arrival information or our map & directions.

Yes. We need a signed digital waiver for every player before the game. Please do not bring in a printed paper copy. You can access the waiver by clicking the waiver button in your confirmation email. Either forward the confirmation email, or share the waiver page URL with the other players. If you have multiple rooms booked, please have players sign the waiver for the room they will play. Waivers must be completed on your personal device, before you arrive. When you sign the waiver properly (correct email address, correct game, etc.) you will receive your team photo shortly after the game!

Comfortable clothes and shoes. Skirts and dresses may not be appropriate for The Roosevelt Escape Room. Dress in layers — the Palace may be cold, but the room itself will be warm.

Your energy and enthusiasm is all you need! We will ask that bags and phones be placed in a basket in the room. Bringing a confirmation or printed paper waiver is not necessary. We strongly recommend that you take all visible bags or valuables out of your car.

No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.

No. We ask that you refrain from taking photos or any type of recording in the room in order to maintain the mystery for future players.

Of course! Teams within a room’s maximum capacity should not feel cramped. If you need to exit the room at any time because you are uncomfortable, you may absolutely do so.

No — just with your imagination! The entrance to the room remains unlocked at all times.

Each room contains at least one chair. (Please contact us if specific accommodations are needed.)

Please block out 2 hours for the entire experience. This includes the check-in, introduction, play time, and post game. (Actual time playing varies between rooms and groups.)

Our waiver system is also our photo system. Make sure to properly fill out the waiver (for the room you will be playing!) and you will receive your team photo.

Nope! All of our rooms can be played without any knowledge of the turn of the century or its historical figures. Everything you need will be provided to you.

If you need to cancel or reschedule your reservation, please contact us as soon as possible!

• 5+ days notice: eligible for a full refund to credit card (minus non-refundable $25 per room booking fee).
• Less than 5 days notice: eligible for full store credit. Store credits are non-refundable and do not expire.

Please note no cash / credit card refunds are available with less than 5 days notice. Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.

You can reschedule your reservation by clicking “manage this booking” in your confirmation email up to 7 days prior to your reservation start time. If you must reschedule with less than a week’s notice or wish to cancel your reservation, please call our main customer support line (415-997-8522 x 2) or email escape@palace-games.com — and not individual members of our team — so we can ensure cancellations and reschedules are handled in a timely manner.

We want everyone to have a great experience. If there is something special we need to do or know about to make your time with us more enjoyable, please contact us!

Please email us about the occasion and any special requests. For birthdays, meetings, or other gatherings, check out our event space — The Game Room.

Check out current opportunities and email us at jobs@palace-games.com.